th77's Privacy Policy —
Your Data Is Our Responsibility

Introduction

About This Privacy Policy

th77 ("we", "us", or "the platform") is committed to ensuring a safe and reliable online betting and casino experience for users in Bangladesh. This privacy policy ("policy") describes what types of information we collect, why we collect it, how we use it, and what measures we take to protect your data.

By using th77's website or services, you will be considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

Section 1

What Information We Collect

th77 collects the necessary information from users to operate its services properly. We collect information under the following categories:

1.1 Information You Provide Directly

When you create an account on th77, make a deposit, or contact customer support, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Communication shared through customer support chat

1.2 Automatically Collected Information

When you use th77's website, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Session duration and pages visited
• Cookie and local storage data (see cookie policy below)
• Login date, time, and location-related data

1.3 Transaction Information

A record of each of your deposits, withdrawals, bonus claims, and betting activities is stored in our system. This is used to maintain accurate account history and to prevent financial fraud.

Section 2

Purpose of Data Use

th77 uses the collected information for the following purposes:

• Account management: To create, verify, and keep your account active.
• Identity verification: To confirm age requirements (21+) and personal identity.
• Payment processing: To complete secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To provide assistance through live chat and email.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Service improvement: To analyze user experience and improve the platform.
• Responsible gaming: To monitor user gaming behavior and provide necessary support.
• Legal compliance: To comply with applicable laws and regulations.

Section 3

Data Sharing & Disclosure

th77 generally does not share users' personal data with third parties. However, data may be shared in the following limited circumstances:

3.1 Service Provider Partners

th77 works with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), game software providers, and technical infrastructure management. These partners are given limited access only to the data needed to carry out their specific tasks, and they are required to comply with our privacy standards.

3.2 Legal Requirements

We may be required by law to provide information upon a valid request from a competent court, regulatory authority, or law enforcement agency. In such cases, we will always act within the boundaries of the law.

3.3 Fraud Prevention

Where necessary to prevent financial fraud, money laundering, or misuse of the platform, data may be shared with security experts or relevant authorities.

3.4 Business Transfers

In the event of a future business merger or acquisition, user data may be transferred to the relevant parties. We will provide advance notice in such cases.

Section 4

Data Security Measures

th77 has implemented industry-standard technical and organizational measures to protect your personal and financial data:

4.1 SSL Encryption

All pages and transactions on th77 are secured with SSL (Secure Sockets Layer) encryption. This keeps all data exchanged between your browser and our servers in an encrypted state.

4.2 Secure Payment Gateway

All financial transactions are processed through recognized payment service providers such as bKash, Nagad, Rocket, and Upay. th77 does not directly collect card or bank details — those are handled directly by the respective payment providers.

4.3 Access Controls

Only authorized staff have access to user data, and they operate under strict confidentiality agreements. These controls are maintained through regular security audits and staff training.

4.4 Data Minimization Policy

We collect only as much information as is necessary to provide the service. Once the need has passed or after a defined period, data is securely deleted or anonymized.

Section 5

Cookies & Tracking Technologies

th77 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login state and manage sessions.
• Functional cookies: To remember language preferences and user settings.
• Analytics cookies: To collect site usage statistics and help improve the service.
• Security cookies: To detect fraudulent activity.

5.2 Cookie Controls

You can limit or disable cookie collection from your browser settings. However, disabling essential cookies may cause some services to not work properly. Contact [email protected] to learn more about managing cookies.

Section 6

Data Retention Period

th77 retains your data for the minimum period necessary:

• Account-related data is retained for as long as the account remains active.
• Transaction records are retained for a defined period after account closure due to legal requirements and financial record obligations.
• Customer support chat logs are retained for a defined period and then automatically deleted.
• Analytics data may be kept long-term in anonymized form.

At the end of the retention period, data is securely deleted or anonymized so that no individual can be identified.

Section 7

Your Rights

As an account holder at th77, you have the following rights:

7.1 Right to Access

You may request at any time to know what information th77 has collected and stored about you.

7.2 Right to Correction

You may request correction of any inaccurate or outdated information in your profile. Maintaining accurate information is important for account security.

7.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal data. However, data subject to legal retention obligations may not be possible to delete.

7.4 Right to Object to Processing

You may object to the use of your data for marketing or analytics purposes. Objecting to processing that is essential to the service is not possible.

7.5 Right to Portability

If you would like to receive your data in a structured and commonly readable format, please contact us.

Section 8

Protection of Minors

th77's services are for users aged 21 and above only. We do not knowingly collect information from any minor.

If we are notified that a minor has created an account, we will immediately close that account and delete all associated data. Age verification is an integral part of th77's registration process.

If you become aware of a minor's account, please contact [email protected] immediately.

Section 9

Policy Changes & Updates

th77 may update this privacy policy from time to time in line with its services and legal requirements. For significant changes, we will notify you in the following ways:

• A special notice will be published on the website.
• A notification of changes may be sent to your registered email address.
• The "Last Updated" date on this page will change.

Continuing to use th77 after an update will be considered acceptance of the new policy. We therefore recommend that you review this page regularly.

Section 10

Responsible Gaming & Data Protection

th77 is committed to the protection of its users. We can analyze user gaming behavior to identify problematic gambling patterns and proactively provide support where needed. Data collected for this purpose is used solely for the user's wellbeing.

To learn more about responsible gaming, visit our Responsible Gaming page.

Section 11

Applicable Law & Dispute Resolution

This privacy policy is governed by applicable laws and regulations. If you have any objection or complaint regarding any aspect of this policy, please contact us directly first. We believe that most issues can be resolved through discussion.

Submit any privacy-related complaints through the following:

• Email: [email protected]
• Live Chat: Active 24 hours 7 days

We take every complaint seriously and try to resolve it as quickly as possible.